Last updated: 1 October 2026
This policy explains when you can cancel a booking and get your money back.
Consultations
- Session not started: if the astrologer has not started your consultation within 24 hours of a successful payment, you can ask for a full refund.
- Cancellation before the session starts: you can cancel a paid booking for a full refund as long as the astrologer has not yet replied in your chat.
- After the session starts: once the astrologer has started your consultation, the booking cannot be cancelled or refunded, because the time has already been given to you.
- Payment problems: if money was deducted but your order failed, or you were charged twice for the same booking, the extra amount is refunded in full.
Crystals and gemstones
If a crystal or gemstone reaches you damaged or is not the item you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps), and we will replace it or refund you. Because they are energised for the buyer, crystals cannot be returned for change of mind.
How to request a refund
Contact us with your order number and the reason for the request:
Phone / WhatsApp: +91 79739 60923
Email: ipal8968@gmail.com
Address: Chandigarh, India
When you get your money
Approved refunds are processed within 2 working days and returned to the original payment method (card, UPI, net banking or wallet). Depending on your bank, the amount usually reaches your account within 5 to 7 working days.